Refund, Return, and Cancellation Policy

At Jaggery Bite, we take immense pride in the quality, freshness, and “100% Natural” promise of our handcrafted delights. Because our products (such as Classic Shenga Holige and Jowar Chivda) are perishable food items, our policies are designed to balance customer satisfaction with strict food safety and hygiene protocols.

1. Perishable Goods Policy

In accordance with Indian consumer law and food safety standards, products in the “Grocery, Nutrition, and Everyday Essentials” category are generally non-returnable. Once a food item has left our kitchen and been delivered, it cannot be returned or restocked to prevent potential contamination of the food supply chain.

2. Eligibility for Refund or Replacement

While we do not accept returns, we are committed to making things right. You are eligible for a full refund, partial refund, or a replacement under the following specific circumstances:

3. Cancellation Policy

We understand that plans change; however, because our items are prepared fresh, the window for cancellation is limited:

• Standard Orders: You may cancel an order free of charge before it reaches “Food Ready” status or is dispatched. Once preparation of fresh items has commenced, a cancellation fee may apply to cover ingredient and labor costs.
• Bulk/Event Orders: Cancellations for large-scale orders (Weddings, Corporate Events) are governed by the specific terms agreed upon during your inquiry and booking stage.
• How to Cancel: Please use the “My Account” section on our website or contact us immediately at +91 86605 09220.

4. Refund Processing Mechanisms

Approved refunds are credited back to the original payment method. Please note the following banking cycles:

• Digital Wallets: Typically reflected within 2 to 24 hours.
• UPI / Debit / Credit Cards: Usually takes 3 to 7 business days depending on your bank’s processing time.
• Third-Party Orders (e.g., Swiggy): Refunds for orders placed via delivery partners are managed according to the partner’s specific dispute resolution timelines.

5. Shipping and Delivery Policy

At Jaggery Bite, every product is freshly prepared using natural ingredients to ensure authentic taste and quality. We take special care in packaging and shipping to maintain freshness and hygiene standards throughout the delivery process.

Order Processing Time

• All standard orders are typically processed within 24 to 48 hours after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Bulk or event orders may require additional preparation time based on order size and customization requirements.

Delivery Timeline

• Standard delivery timelines usually range between 2 to 5 business days, depending on your location.

• Remote or non-metro areas may require additional delivery time due to logistics constraints.

• Estimated delivery timelines provided at checkout are indicative and may vary due to unforeseen circumstances such as weather, transportation delays, or operational issues.

Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.

• Promotional offers or free shipping eligibility may vary based on order value and location.

Packaging and Freshness Assurance

We use secure, food-grade packaging designed to preserve freshness, prevent contamination, and minimize transit damage. Despite our precautions, minor external packaging wear during transit may occur without affecting product quality.

Delivery Attempts and Customer Responsibility

• Customers are requested to provide accurate delivery details, including contact number and address.

• If delivery fails due to incorrect information, unavailability, or refusal to accept the order, re-delivery charges may apply.

• Perishable items cannot be re-shipped once returned to the origin due to food safety regulations.

Delays and Force Majeure

While we strive to meet delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to:

• Natural disasters

• Transportation disruptions

• Government restrictions

• Public holidays

• Courier partner delays

In such cases, Jaggery Bite will not be held liable for delays but will make reasonable efforts to keep customers informed.

Shipping Partners

We work with trusted third-party logistics providers to ensure timely and safe delivery. Once the order is dispatched, tracking details (if available) will be shared with the customer via SMS, email, or WhatsApp.

*Once your replacement or exchange request is approved, the new order will be delivered within 5–7 business days.

6. Contact for Grievances

Your trust is our priority. If you have any issues with your order, please reach out to our Grievance Officer:

• Phone: +91 86605 09220
• Email: jaggerybites.in@gmail.com
• Response Time: We aim to acknowledge all grievances within 48 hours and provide a resolution as quickly as possible.